Shipping Information

SHIPPING / DELIVERY INFO

INBox by Pop aim is to have your items shipped to you as fast as possible; therefore we offer overnight shipping on all orders within Malaysia.

Orders are shipped by EasyParcel daily and they are delivered between 9AM and 5PM Monday – Friday to the given shipping address. Please note that overnight delivery times do not include Saturdays, Sundays or Public Holidays. Please also ensure that you enter your shipping address correctly as we cannot redirect orders once they have been shipped.

To track your order, please use the tracking ID sent to you in the confirmation email. As a precaution, please keep the receipt of the delivered product or transaction ID.

In the rare circumstance that your item has a defect or is missing from your order please contact Customer Service at inboxbypop@gmail.com . 

Collection and Delivery Enquiry

1. When will the courier man comes to pick up my parcel?
EasyParcel provides same day or next day pick up service depending on the courier company that you choose. The courier representative will be at your doorstep according to the time listed under the courier service info. Usual collection time is within 1pm to 6pm but varies according to courier. Additionally, you have the option to schedule 7 days in advance when you want them to pick up your parcel. 
 
2. How many days does it take for my parcel to be delivered?
For delivery in major cities, it usually takes one day (NEXT day) to complete delivery within Peninsular Malaysia. Meanwhile, it takes about 2-3 days for delivery to/from East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as out of delivery area (ODA), which may take 3-5 days.
Through collaboration with Easyparcel supported logistics services, POP is able to deliver the parcel to customer on an average of 1-3 days for West Malaysia and 1-7 working days for East Malaysia
(if applicable) once it is pickup from POP store.
 
 3. What should I do if my parcels has not been delivered after the given time frame?
You may report to EasyParcel and the team will chase up the courier. Please go to “All Shipments” page and click on the red exclamation mark icon under your order.
4. Do I have to print out the Air Waybill?
Yes, please print out your Air Waybill. Cut it according to the dotted lines given and attach it to your parcel. Keep the sender's copy for reference.
 
5. How to track my parcel?
All orders that had been shipped under EasyParcel will be able to see its tracking status being updated directly in the order at EasyTrack available to download at IOS Appstore or Android PlayStore.

SELF PICKUP AVAILABLE:

100-G.041 Block J, The School, Jaya One, 72A, Jalan Universiti, Petaling Jaya, 46200 Petaling Jaya, Selangor